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The Power of Proactive IT: Staying Ahead of Business Challenges Running a small or mid-sized business today means juggling more tech than ever and that’s exactly why proactive IT management for SMBs matters. Yet many businesses still stick to the old “break-fix” routine: something breaks → panic → call for help → lose money. Not ideal, right? Research shows that 82% of SMBs face downtime every year and Gartner reports the average cost of IT downtime at a jaw-dropping $5,600 p